At q36, we believe gaming should always be fun, not stressful. This page outlines the tools, guidelines, and support resources available to every player in the Philippines who wants to keep their gaming experience healthy and in check. Your wellbeing matters more than any bet.
Applies to all players accessing q36 from the Philippines. If you need immediate help, please reach out to a local support organisation.
q36 is committed to providing a safe, fair, and enjoyable gaming environment for all players in the Philippines. We actively promote responsible gaming practices and provide practical tools to help you stay in control at every step.
You can set daily, weekly, or monthly deposit limits directly from your account settings at any time. These limits help you stay within a budgetthat feels comfortable and prevents unplanned overspending. Once a limit is set, it takes effect immediately and can only be increased after a mandatory cooling-off period. This gives you real, meaningful control over how much you spend on the platform each period.
Losing track of time is one of the most common challenges in online gaming. q36 lets you set session time reminders so you receive a notification after a chosen period of play. These gentle alerts help you pause, reflect, and decide whether to continue or take a break. Staying aware of how long you have been playing is one of the simplest and most effective responsible gaming habits you can build.
If you feel that gaming is becoming a problem, you can request a self-exclusion period through your account or by contacting our support team. Self-exclusion temporarily or permanently restricts your access to the platform, giving you the space you need to step back. We take all self-exclusion requests seriously and process them promptly. During any exclusion period, you will not receive promotional communications from q36.
Our reality check feature displays a summary of your current session — including time played and net activity — at regular intervals you choose. This transparent snapshot helps you make informed decisions about whether to continue playing. Staying grounded in the facts of your session is a powerful way to keep gaming in its proper place as entertainment, not a financial strategy.
Gaming is meant to be a source of entertainment, not a way to earn money or escape from problems. If you notice any of the following signs in yourself or someone you know, it may be time to seek support.
Continuing to play in an attempt to win back money you have already lost is one of the clearest warning signs of problem gambling. Each session should be treated as independent entertainment with its own budget.
Using money set aside for rent, food, bills, or other essentials to fund gaming activity is a serious warning sign. Gaming should only ever be funded from discretionary income you can genuinely afford to lose.
Feeling anxious, irritable, or depressed when not playing, or experiencing extreme highs and lows tied to wins and losses, suggests that gaming may be affecting your emotional wellbeing in unhealthy ways.
When gaming begins to take priority over family, work, studies, or social commitments, it has moved beyond healthy entertainment. Maintaining balance in all areas of life is essential to long-term wellbeing.
If you or someone you care about is struggling with gambling-related issues, support is available. The Philippine Amusement and Gaming Corporation (PAGCOR) operates responsible gaming programmes and can direct you to appropriate counselling services. The National Council on Disability Affairs and various mental health organisations across the Philippines also offer confidential support for individuals affected by problem gambling.
You do not need to face this alone. Reaching out early makes a significant difference, and there is no shame in asking for help. For more information about your account options, visit our FAQ page or review our Privacy Policy to understand how your data is handled when you request support.
Have questions about your account limits, self-exclusion, or how our responsible gaming tools work? Our FAQ has the answers. Ready to join the q36 community? Registration is free and takes just minutes.