q36 Privacy Policy

When you register an account on q36, we collect personal information such as your full name, date of birth, email address, mobile number, and payment details. We also collect technical data automatically when you use our platform, including your IP address, device type, browser information, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players in the Philippines. You may also provide additional information voluntarily, such as when you contact our support team or update your account profile. All information collected is limited to whatis necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. If you choose not to provide certain information, some features of the platform may not be available to you.

The personal information you provide is used primarily to create and manage your q36 account, process deposits and withdrawals, and verify your identity in line with Philippine anti-money laundering requirements. We also use your data to communicate important account updates, respond to support requests, and send you relevant platform notifications — you can opt out of non-essential communications at any time through your account settings. Your activity data helps us personalise your experience, recommend relevant games, and ensure the platform runs smoothly on your device. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually. We will never sell, rent, or trade your personal information to third-party marketers or advertisers. Any sharing of data with third parties is strictly limited to service providers who assist us in operating the platform, such as payment processors and identity verification services, and these parties are bound by confidentiality agreements. Your information is processed only for the purposes stated in this policy and for no other purpose without your prior consent.

All personal data collected by q36 is stored on secure servers with industry-standard encryption protocols in place to protect against unauthorised access, disclosure, or loss. We implement technical and organisational security measures including firewalls, access controls, and regular security audits to safeguard your information at all times. Sensitive data such as payment details is encrypted in transit using SSL/TLS technology, and we do not store full card numbers or banking credentials on our servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable law. We retain your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business purposes. When your data is no longer needed, it is securely deleted or anonymised in line with our data retention schedule.

q36 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and keep your session secure while you are logged in to the platform. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as login and account management. We also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where improvements can be made — this data is collected in aggregate and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity across other websites. Any third-party service providers we use, such as payment gateways, may also set their own cookies subject to their own privacy policies. By continuing to use the q36 platform, you consent to our use of cookies as described in this section.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information held by q36. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information in your account. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data has been processed unlawfully or that your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided on this site and we will respond within the timeframe required by applicable law. We are committed to honouring your data rights promptly and transparently.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, the updated policy will be published on this page with a revised effective date at the top. We encourage you to review this page periodically so you remain informed about how we protect your personal information. Your continued use of the q36 platform after any changes have been posted constitutes your acceptance of the updated policy. If you have any questions about this Privacy Policy or how your data is handled, please visit our FAQ page or contact our support team directly. We take your privacy seriously and are always happy to clarify how your information is used. For concerns about responsible gaming and your account wellbeing, please also visit our Responsible Gaming page.